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Jeff Mowatt's customer service seminar is returning to Saskatchewan - this time to Regina, April 15th, 2010
Smart business people know that you don't boost market share in a growing economy... your market share grows when the economy shrinks and customers become more selective. Your options to stand out from the competition are limited... cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. The fastest, most cost-effective way to differentiate yourself is to focus on your service. Customer service can no longer be merely average or simply friendly; it needs to be remarkable. Here's your opportunity to make that happen for your team.
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